Smart Choice care is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognized, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information.

Smart Choice Care Smart Choice  complies with the requirements of the Privacy Act 1988 (Cth) as well as: Privacy and Personal Information Protection Act 1998 (NSW), Health Records and Information Privacy Act 2002 (NSW), Privacy Committee of South Australia Information, Privacy Principles – PC012 Information Privacy Principles Instruction (SA), Privacy and Data Protection Act 2014 (Vic), Health Records Act 2001 (Vic), Information Privacy Act 2009 (Qld).

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Personal Information includes Health Information, which is information about the physical or mental health or disability of an individual.

Examples of Personal Information we collect includes but is not limited to:

We collect your personal Information in many ways, which are including but not limited to: interviews, correspondence, by telephone, by email, via our website, from other publicly available sources and from third parties.

Smart Choice will only request and retain Personal Information that is necessary to:

When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it.

Disclosure of Personal Information

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (such as other disability services). In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Third Parties

Your Personal Information will only be disclosed:

Security and Destruction of Personal Information

Your Personal and Health Information will be stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal and Health Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.

We will retain and dispose of your Personal and Health Information in accordance with our Privacy and Confidentiality Policy and Procedure [or equivalent].

Access to your Personal Information

You may access the Personal or Health Information we hold about you, including to update or correct it, subject to certain exceptions. If you wish to access your Personal or Health Information, please speak to a staff member.

In order to protect your Personal or Health Information we may require identification from you before releasing the requested information.

You have the right to:

We aim to address all requests to access or correct information within 5 working days. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your information.

Maintaining the Quality of your Personal Information

It is an important to us that your information is up to date. We will take all reasonable steps to make sure that your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Complaints and Enquiries

If you have any queries or complaints about this Privacy Statement, please lodge them:

Supporting Documents

Documents relevant to this policy:

Monitoring and Review

This Privacy Statement, along with Smart Choice Care Privacy and Confidentiality and Records and Information Management policies and procedures will be formally reviewed at least annually by the Management Team. Formal reviews will include participant, staff, and other stakeholder feedback.

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